Having issues authorizing payment for Apple Developer Program

Developer Tools & Services Apple Developer Program Developer Program

Quaaac OP

Created Nov ’19

Replies 581

Boosts 9

Views 272k

Participants 439

Hey guys

I’ve been trying to pay for Apple Developer Program enrollment for about a week and still no luck. As well as I got from a small talk with the customer support – Apple never got my money. So it seems like my payment authorization fails all the time. But I don’t know what’s really going on.

Have any of you ever had issues like that?

Or maybe you just know what’s going on and how to fix it?

Answered by in 626670022

We do accept Russian credit cards to pay for the Apple Developer Program. If you've been unable to complete your order, please reach out to Apple Developer Program Support for assistance. Please note that you may be asked to provide verification details as part of the order completion process. We appreciate your understanding and apologize for any inconvenience.

Boost

dmitriyskudnyakov OP

Jan ’20

I also have the same issue.

Has anyone succeeded?

xcl-ru OP

Jan ’20

I also have the same issue from November '19

If anyone have solution?

e2f OP

Jan ’20

Having the same issue. I am from Belarus.

Claude31 OP

Jan ’20

Same advice: file a bug report.

mmik OP

Jan ’20

I also have the same problem. 4 accounts, 5 cards, more then 15 attempt to pay.

Claude31 OP

Jan ’20

Did you file a bug ?

KMT OP

Jan ’20

>Did you file a bug ?

Until their application succeeds, they're still just a member of the public... Can members of the public access/use the Feedback Assistant?

Ken

Evgenii Zuev OP

Jan ’20

Hi all!

I have the same issue from December 12.

My Apple ID is new one, registered in December 2019.

My colleague has a successful payment in December for developer program prolongation.

I've also tried to make a payment using his credit card - cancelled.

Does anyone have ideas to solve it?

P.S. I am situated in Russia, may it be the reason? 🙂

Claude31 OP

Jan ’20

The problem occur in different countries, outside US. Not only Russia, but France, India, …

Please, file a bug.

Xc9 OP

Jan ’20

I have the same problem, I am from Saudi Arabia and tried to use a credit card from the Emirates and Saudi Arabia

thunderlion OP

Jan ’20

I did, but no reaction since then.

thunderlion OP

Jan ’20

Guys, not good information: yesterday on sunday evening (not a business day) I made another attemt to renew my membership, and today early moning, the order was cancelled - at about 6 GMT (before the first business day was started). Some of my previous attempts also were cancelled at this time, so, I think it's algorythm, which check orders every day at the same time. And some users have a 'flag' (I don't no why) - and algorythm is reacting on this flag and is cancelling orders. The bad news - nobody will change algorithm if this problem is about a few dozens of developers... Hope I'm wrong.

Claude31 OP

Jan ’20

You should file a bug report.

At least because there is no explanation nor advice on what to do to solve.

They may have reason not to serve the request, but they should tell why.

thunderlion OP

Jan ’20

I've already did it, but there no any reaction after I filed a bug report.

the app OP

Jan ’20

I want to ask you guys do you have any violation or rejection on apple developer account like design spam etc....

May be due to some rejection or violated content they are not renewing some developer accounts ?

Also i request you all guys must file a report bug.

Thanks

pnzdev OP

Jan ’20

No, no any violations, etc. Also, I tried another account newly created for other person with different credit card - still the same, money was not withdrawn, and order was closed. I don't know how to file a bug - the app Feedback Assistant (if this is right name in English) is not working, throwing error 'try again later'. Apple email support keeps telling to change credit card, etc.

I think it's some kind of intentional geographical restriction.

Claude31 OP

Jan ’20

They will probably not reply. But if there is a large number of bug reports on this, that could push the topic to the top of stack…

Thanks to post FB reference, if ever.

Claude31 OP

Jan ’20

The problem occurs in different countries. (seen from France).

Where are you from ?

Did you open FB assistant from this link : https://feedbackassistant.apple.com

pnzdev OP

Jan ’20

I'm from Russia. I've just tried to file a bug using web assistant, not app, and it succeeded, thank you.

e2f OP

Jan ’20

I tried from another apple id some time ago, and today received email. Is that something new? Haven't seen such email for previous account.

Your order has been canceled.

Order Number: link_to_my_order
Ordered On January 7, 2020

We haven't heard back from you about a problem with processing payment for your order, so it has been canceled. If you'd like to place a new order, you can do so using a different credit card or payment method. If you have any questions, please contact us using one of the methods shown below.

-Contact Info-

thunderlion OP

Jan ’20

Hmm, interesting. Seems like they pretend that they called you, but you were not available.

Xc9 OP

Jan ’20

This issue started on October 28 2019, the date on which the terms of service for the developer program were updated

https://i.imgur.com/llhjc7M.png

Claude31 OP

Jan ’20

Could you show the contact methods ? That would certainly interest a lot of people.

e2f OP

Jan ’20

Just received confirmation that my purchase was successful! In case it is not some internal fix here are the things I did:

- used my main many years old appleid (same as for iTunes and iCloud)

- wired brand new card to iTunes for that account and made a purchase of some random app

- replaced trusted phone in previous appleid (it was new one created specially for Apple developer) with other phone and requested appleid complete removal

UPDATE: I have seen another one successful purchase report today

Claude31 OP

Jan ’20

Great !

@Quaaac: you should close the thread so that anyone can know there is a solution here.