There's no information available for In-App Purchases issue

App & System Services StoreKit
gregmee OP
Created Oct ’19
Replies 36
Boosts 1
Views 18k
Participants 28

Out of several thousand users who have made in app purchases we have one that has a pop up with "There's no information available for In-App Purchases issue. Try again later 21199" showing when they open the app.


Looking at the data codes 21199 is:

21100-21199

Internal data access error.


There is no other information shown though for this message.


Has anyone else come across this? If so, what was the fix?

Replies  36
Boosts  1
Views  18k
Participants  28
Koun7erfit OP
Aug ’20
Seems pretty clear its an issue on Apples side with their sandbox - has anyone heard anything else from Apple?

The StackOverflow thread is near being closed - should continue discussions here.
0
eaterpad OP
Aug ’20
Yup, happening to me too. Apple is rejecting submissions and ignoring comments.
1
GeneSy OP
Aug ’20
Apple insists I broke it somehow.
2
raiss OP
Aug ’20
Same issue here, no code change from the previous release related to in-app purchase.

There seems to be a bit of disconnect between the apple reviewer and their operation.

If anyone from apple could please prepare a response, it would be appreciated by frustrated devs. The impact of delaying a release is causing damage to the business.
3
GeneSy OP
Aug ’20
Apple support replying as if I can fix this myself :(
1
GeneSy OP
Aug ’20
Did you guys fix this somehow?
2
zixtix OP
Sep ’20
Also having this issue. My steps of replications are:

  1. Use XCode to create a new Single View App project for iOS app

  2. Change the Bundle Identifier to match the app that was having this issue, and call the initWithReceiptProperties API such as 

Code Block 
      SKReceiptRefreshRequest *refresh =[[SKReceiptRefreshRequest alloc] initWithReceiptProperties:nil];
      [refresh start];

3. Put a breakpoint at the initWithReceiptProperties call and run the project on an iOS device. Log in to a sandbox test account that has not purchased any IAPs from the app before
4. Observe that once the API is called, it will trigger the error prompt "There is no information available for In-App Purchases. Try again later. 21105"
0
FiveTalent OP
Sep ’20
We are also running into this issue. We've had TestFlight testers report seeing “There is no information available for In-App Purchases. Try again later. 21105” as of August 29th. It seems to be exclusively happening to users that have never purchased a subscription through our app previously. Users that had previously purchased a test subscription over a week ago have not run into any issues.

We've had our submission rejected because of this and have submitted a support ticket that has not yet been productive.
1
Koun7erfit OP
Sep ’20
As an update - I am still unable to push out updates. Has anyone been able to contact Devsupport?
0
fabrice001 OP
Sep ’20
"There is no information available for In-App Purchases. Try again later. 21105"


I have exactly the same issue WHAT WE HAVE TO DO?

I didn't changed anything and I have my update rejected !!!!

No way to communicate with reviewer.


0
timur.khab OP
Sep ’20
We were able to pass review after I replied that this issue comes from appstored, added part of system log (with a failure line from appstored). App was released and it was working fine.

Yes, this issue comes out for users who never had any purchases in sandbox. Workaround can be not restoring purchases automatically which requires persisting purchases... But it's not goos. We should not break functionality like auto-restore in production just to pass review on sandbox =(
0
FiveTalent OP
Sep ’20
As of today, I am no longer seeing this issue. Has this been resolved for others as well?
1
zixtix OP
Sep ’20
I updated to XCode 11.7 today and the problem seemed to be resolved now.
0
dcapps OP
Sep ’20
I can also confirm the error no longer happens with new sandbox users. Testing with Xcode 11.4.
Seems Apple fixed this. Hopefully...
0
r018u OP
Sep ’20
Bump. This error has plagued me since updating to iOS 14 and Xcode 12.0. I have not yet reached out to Apple, although will have no choice if this is not swiftly resolved.

Has anyone had any luck with potential solutions or advice from developer support?
0
There's no information available for In-App Purchases issue
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