Can't login to App Store under Catalina

App & System Services Core OS Beta macOS

Created Jun ’19

Replies 69

Boosts 1

Views 65k

Participants 63

The App Store app is logged out, and logging in with the correct credentials spins for a moment then leaves the app without being logged in.

As of now I'm suspecting a filesystem issue, perhaps permissioning, as I've seen other things that might point that way.

Anyone else seeing this?

Answered by ericlitman in 364924022

All preference panes requiring authentication fail for me, so the solution of logging out of iCloud through Preferences didn't work for me.

What did work was logging out of the Music app, logging back into the Music app, then logging into App Store.

Hope this (or the Preferences variant) helps others.

Boost

oro_boris OP

Jun ’19

Yeap, same here

steven.wilson OP

Jun ’19

This worked for me. As others stated, the log out procedure is arduous and my have errors. But opening system prefs, clicking "apple account" and signing out then signing back in appears to be a solution for the time being. I sent Apple feedback about this workaround solution.

Alexode OP

Jun ’19

I have the same problem

ericlitman OP

Jun ’19

Accepted Answer

All preference panes requiring authentication fail for me, so the solution of logging out of iCloud through Preferences didn't work for me.

What did work was logging out of the Music app, logging back into the Music app, then logging into App Store.

Hope this (or the Preferences variant) helps others.

Pgrond OP

Jun ’19

Yep, worked for me. Thanks!

aliomar1962 OP

Jun ’19

worked for me. Thanks

jschaff OP

Jun ’19

That did it. I logged into the Music app successfully, WHICH actually is the iTunes log in, and then I went back and was able to successfully log into the App Store.

Thanks

sabre86 OP

Jun ’19

Afraid it didn't help me.

Berandgames OP

Jun ’19

Thanks for the solution !

James218 OP

Jun ’19

I have having issues and workaround doesnt help. The first time i go in app store it tells me to sign in and when I do it says unexpected error occured: failure. then when clicking update, it keeps telling me to sign in again. The sign out apple account and music app doesnt work

letofzh OP

Jun ’19

After searching a lot, this was the solution, many thanks !

diorgulescu OP

Jun ’19

I have an Apple ID and a different account for AppStore. On App Store the log in with Apple ID was succesful but with account for App Store did not let me log in till I changed the password and this forced to display 2nd auth factor for App Store ID.

nanoplane OP

Jun ’19

Didn't work for me.. mostly because my music app won't start.. locks up unresponsive when I try to launch.

Darla Mack OP

Jun ’19

Thank you!!! Worked for me finally

Alaska_David OP

Jun ’19

I had this problem as well, tried signing out of the music app trick but that did not work, what DID WORK was trying to sign into the Mac App Store with another account - then cancelling when it got to 2FA. Then signing back in with my account.