Hello, we have been having huge problems with guideline 4.3- Spam. We submitted our App just fine and it has been rejected on the update. We have responded multiples time with no help.
Their original response was:
“We noticed that your app provides the same feature set as other apps submitted to the App Store; it simply varies in content or language, which is considered a form of spam” and ”When creating multiple apps where content is the only varying element, you should offer a single app to deliver differing content to customers. If you would like to offer this content for purchase, it would be appropriate to use the in-app purchase API”.
We kindly explained to them our app has been created in-house with a team of over 15 developers. We did not use a template. We also attached our copyright for them. Not only this, but we only have 1 APP in our developer account. We have heard of developers being rejected with tons of APPS but we only have 1! We have double checked our description and keywords too and can’t figure out is wrong. Are Chinese accounts having a hard time getting through?
Each response from Apple has been a copy and paste response from the first email. We even requested a telephone call from them for greater clarification, which they have refused to do. They only keep referring to the original response.
Please help. We do not know what to do next. Our APP has over 50,000 downloads and we can’t update it. Thanks!