How to know the refund amount on a cancelled subscription?

Question

DanielHochman OP

Created Apr ’18

Replies 2

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Views 3.1k

Participants 2

"Hi,

We know refunds by Apple Customer Care are rare, but we need to handle them. We also know that in order to identify a cancellation we should check the cancellation_date field on the receipt. The question we have is how we know the amount which was refunded. For example, if a user subscribes to a monthly auto-renewable subscription, they have the subscription for 2 months. Then they complain to Apple and get a refund. How do we know if the entire amount (2 months) was refunded or only the last month?

Apple's documentation states "customer support can cancel the subscription and issue a full or partial refund". How do we know if it was a full or partial? They also say "treat a canceled transaction the same as if no purchase had ever been made", but if it was a partial refund this seems to not be true.

Thanks!

Boost

Answer 1

PBK OP

Apr ’18

You can assume it is a full refund of the last renewal period indicated in the receipt (not earlier subscription periods - hence "partial" may be the correct word). You can inform the user that you have done this and ask them to contact you if this is incorrect.

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Answer 2

DanielHochman OP

May ’18

Thanks so much! Is there anywhere (API or Itunes Connect) to see the actual amount of money refunded in a given period? If not, how is anyone supposed to understand the amount they are being paid per month if it can have deductions for refunds.

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