HI, was this resolved? Were you able to figure out what's happening with these sales? We're having the EXACT same problem - we offered a free month which converts to an annual account. I can see that over 200 conversions happened (from the Trends reports, and from a third party service we use for subscription management), but no revenue appears. This is almost $8000 in revenue that's missing! Any insights from your experience would be much appreciated. Thanks!