One of our customers is facing an issue with notifications not showing up for our app in their device. When sending notifications to the registered token, from our server to the APNS server, the response shows no errors and shows like payload has been pushed but the notifications are not received on the user's device.
We saw the silent notifications we sent were received by the device, only normal priority notifications were not received, did not reach the notificationService.m code on the service extension.
All notification settings are intact on the device for the app.
No issues with the payload as we tested the same payload to other devices and the notification was received.
The user is on OS 14.3.
Kindly check and let us know what could be the issue thats occurring on the specific device.
revathi.ramaswamy
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Please let me know if there is any specific scheme for Safari like we have for other browsers.