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About the Declarative Device Management Activation Update
Hi everyone, We are currently integrating Apple DDM into our existing MDM system and encountered an issue where an update to a declaration failed with the message: "Activation xxxxx is missing configurations." While we know how to fix the issue, I'm quite concerned about potential impacts. An incorrect activation could deactivate the current one, leading to the automatic removal of all profiles and apps. Given that unexpected server errors can occasionally occur, this could significantly impact end-users if their apps are suddenly removed. I'm looking for a way to prevent activations from "failing to update then lost everything" or a safer method to deploy updated version of activations, especially given the potential for unexpected server errors or logic bugs. This could significantly affect end-users if their apps suddenly disappear. If anyone has any insights, thoughts, or best practices to share regarding activation updates, I would greatly appreciate your input. Leo Chan
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Oct ’24
iPad not responding to MDM server
Hi, we are facing an issue where some of our devices are not responding to our MDM server after sending APNS. After resetting the network, the device did respond to the service for several commands like DeviceInformation and Restrictions. However, when we tried sending InstalledApplicationList or ManagedApplicationList, the device did not respond. After that, all other commands have received no response. We tried reading the device logs with Apple Configurator 2 and found that the following message keeps throwing every 5 seconds. Mar 15 13:05:28 iPad-194 ***(CoreServices)[121] <Notice>: timeout waiting for ODR daemon bytesUsedForApplicationWithBundleID to return Is this related to the issue or any suggestion?
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Mar ’23