iPad not responding to MDM server

Question

leungky541@gmail.com OP

Created Mar ’23

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Hi, we are facing an issue where some of our devices are not responding to our MDM server after sending APNS.

After resetting the network, the device did respond to the service for several commands like DeviceInformation and Restrictions. However, when we tried sending InstalledApplicationList or ManagedApplicationList, the device did not respond. After that, all other commands have received no response.

We tried reading the device logs with Apple Configurator 2 and found that the following message keeps throwing every 5 seconds.

Mar 15 13:05:28 iPad-194 ***(CoreServices)[121] &lt;Notice&gt;: timeout waiting for ODR daemon bytesUsedForApplicationWithBundleID to return

Is this related to the issue or any suggestion?

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Answer 1

decemberist OP

Mar ’23

I suggest filing Feedback on this here: https://feedbackassistant.apple.com -- file to (Enterprise and Education --> Mobile Device Management) and make sure to include iPadOS versions where this occurs and any information about your network (i.e. Global Proxy in place?)

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