Same problem here. Have had a case open for months with apple. Now my phone is out of storsge because photos have not backed up since December.
joeyducci
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If it helps anyone my case number for this issue is 102213394298
this was the last update i received on 4/27/24:
Case Number: 102213394298
I reached out and its currently still being investigated at this time. They recommended that you archive your photo and videos for an offline copy to reference.
https://support.apple.com/en-us/HT204055#photos.
I have attached link in case you would like to.
I apologize for how long this has and is taken.
But I do tank you for understanding and your patience so far