If it helps anyone my case number for this issue is 102213394298
this was the last update i received on 4/27/24:
Case Number: 102213394298
I reached out and its currently still being investigated at this time. They recommended that you archive your photo and videos for an offline copy to reference.
https://support.apple.com/en-us/HT204055#photos.
I have attached link in case you would like to.
I apologize for how long this has and is taken.
But I do tank you for understanding and your patience so far
joeyducci
Users receive reputation points by contributing quality content to the forums.
Posts include post and replies published on the forums.
Post authors can mark replies as Accepted to indicate successful solutions.
Apple Developer Forums admins can mark replies as Apple Recommended to indicate an approved solution
Last seen
User for
Post
Replies
Boosts
Views
Activity
Same problem here. Have had a case open for months with apple. Now my phone is out of storsge because photos have not backed up since December.