Post

Replies

Boosts

Views

Activity

App rejected for "misleading users about pricing"
Hello everybody,I'm fighting almost 3 weeks with one "issue" but still got rejected and support doesn't want to provide more specific information on how to fix this problem. Every time I got the same generic reply like I'm talking with a bot, not a human."Guideline 3.1.2 - Business - Payments - SubscriptionsWe noticed that one or more of your auto-renewable subscriptions is marketed in a manner that may mislead or confuse users about the subscription terms or pricing.Specifically, your app offers a free trial or introductory period but does not make it clear that payment will be automatically initiated for the next subscription period.The billed amount of your auto-renewable subscription is not clearly and conspicuously displayed to the customer.Next StepsTo resolve this issue, please revise your auto-renewable subscription purchase flow to clearly indicate how long the free trial lasts and the amount that will be billed after the free trial is over...."We tried also to copy the same layout as one game - https://www.dropbox.com/s/hxm4q50a5a604hr/Screenshot%202020-01-02%2018.40.23.png?dl=0 it looks they are approved, but we get still a rejection.I would be really thankful to get a more specific recommendation on how to fix this problem. We tried almost 7 different layouts.. all have got rejected. (version where is described in button - "continue with 3 days free trial" under that was "then XX$ after trial ends"... nothing works..)I really don't know how to make it more clear.If you have any idea where could be a problem, I would be so thankful!!Have a great day and thanks for the help,Vladimir.
4
0
2.2k
Jan ’20