Hello We've tried to "purchase" our membership on the 6th of November, entered valid billing information, but still didn't receive back any feedback from apple. Previously with other accounts we didn't encounter any issue, but now for some reason apple support is not answering us back (left 3 tickets, they are all open, where the oldest is open for over a week without a reply back from apple) Did anybody encounter this before? is there another way to contact apple to get their help? Thanks in advance