Hi there, Yes, I am experiencing the same issue. I have purchased twice now and actually gave it a 10 day window period to see if there is a normal delay for this. I have sent emails and asked to be contacted telephonic but still not constructive feedback. The last correspondence was that the matter has been escalated but that was it which was 5 days ago. I do receive an email stating that my order has been acknowledged and that it takes up to two business days to be processed. As before mentioned, I have done it twice now and nothing has been processed and it has now almost accumulated to 15 days. Can anyone give tips on how to overcome this? Thank you in advance.