I'm having the same issues with my 2017 Sorento. I've got four cables (two Apple cables and two Amazon) I try every morning. It's a real pain. I had an iphone 7, but I upgraded to an 11 in the hopes that maybe it could be the old phone. No such luck. The new phone does the exact same thing. the dealership can't find anything wrong with the enterntainment system on my car.