I have chatbot like app. First version was accepted and published on App store(First version required user to sign in with email). I have added few functionalities and they are account based. Besides Google and Apple ID sign in, which I have added to make access easier. (Requested by the users) The problem is that my update is being rejected base on 5.1.1(v) even though that first version had the same design and architecture, while completely ignoring the fact that new version has more account based functionalities. I have requested calls, nobody called me. I have sent more then 10 messages to explain how my app works and why it requires sign in. I haven't received any concise answer to those messages. Besides that they don't bother to address 5.1.1(v) part of any message I have sent them. I have submitted an appeal. I still haven't received any response to that neither. Besides explaining why my app needs account, I have listed other chatbot like apps, like ChatGPT. But I have also listed a few apps in my niche(Traveling). Since it is already more then 10 days that I deal with this. I feel like I am wasting my time. I also feel like someone is making fun of me, since publishing first version of my app was okay and this is not. I also feel like my time invested in this project is being disrespected, especially considering the way they address this.