User Profile

I have some questions about your Commerce refund/chargeback area. I would really appreciate it if you could help clarify these questions. As we are a Saas game backend company helping game studios build their backend, and our system is not directly integrated with your platform transaction system, it is very difficult for us to detect any refund/chargeback and perform revocation of items/VCs accordingly. So, I’m wondering if your platform provides any kind of workaround for us to gather player refund/chargeback events? Any suggestions or guidance will be highly appreciated. Thank you!

I have some questions about the cross platform commerce sharing rules. I would really appreciate it if you could help clarify these questions. Does your platform have any policies/restrictions on how items can be shared to/from your platform? If yes, can you share with your docs on this topic? If yes, is this part of the game certification process and how does your platform examine the compliance of our commerce cross platform setup? Below are some detailed scenarios For VCs bought by a player on your platform, can these VCs be shared(used by the player) to other platforms For VCs bought by a player on other platforms, can these VCs be shared(used by the player) to your platform For Entitlements bought on your platform, can these be shared to other platforms For Entitlements bought on other platforms, can these be shared to your platform For Entitlements/VC gifted for free on your platform, can these be shared to other platforms? For Entitlements/VC gifted for free on other platforms, can these be shared to your platform? For Entitlements/VC acquired as part of paid subscription or through other similar benefit systems on your platform, can these be shared to other platforms? For Entitlements/VC acquired as part of paid subscription or through other similar benefit systems on other platforms, can these be shared to your platform? Thank you!