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Unable to Access Team ID and Account Login Issues
Hello everyone, I am a developer and admin on App Store Connect, and I'm experiencing some issues with my account. Here’s a summary of the situation: Account Email: [Redacted] Team ID: [Redacted] Upon visiting the resources page, I encountered a popup stating: Unable to find a team with the given Team ID to which you belong. Please contact Apple Developer Program Support. When I sought assistance from a account holder, they attempted to log in using the account email but were unable to access it, despite entering the correct credentials multiple times. The login page prompted them to enter the email or phone number and password for the Apple account. Currently, I admin can log into App Store Connect, but the account holder is unable to access their account. We are facing difficulties because the Team ID appears to be disabled or unavailable in Xcode. We still have an Individual Developer subscription, but we intend to upgrade to an Organization level. I submitted a request for "Organization Membership" earlier this month. After contacting Apple support helpline multiple times, we received inconsistent responses, including suggestions to create a new account or contact developer support via email. Our main issues are: The account holder is unable to log in. The Team ID is not functioning. If we cannot continue with the individual account, we are open to using a different email for the account holder, as he handle sensitive information such as verification and payments. I have already submitted my request and am opening this thread in hopes of finding a speedy solution and guidance. I've seen multiple threads on this issue, but none have provided a resolution. Any guidance or suggestions on how to resolve these issues would be greatly appreciated! Thank you!
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