Yes, we are authorised to use family control capability in production. As per family control capability the device need not to be managed(supervised) right. I am asking for the permission after we get family control permission. Correct me if I am wrong here.
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Same issue here. @nmik2020 Were you able to resolve it?
I am also facing the same issue. Tried everything, device reset, new sandbox account, different os versions.. Nothing helps.