"Jaxl Phone" a calling application. Users buy recharges to make cellular calls from the application. In this particular case, user has already utilised their recharge by making cellular calls from within the application. They have made about 4-hours of cellular calls from the app.
Now, suddenly, customer started asking for REFUND from Apple. They never reached out to us. In fact, they also asked for REFUNDs for older IAP's and to our surprise, Apple has refunded all 6-IAP that the user has asked refund for.
We have written twice to Apple Developer Support about it
We have also hit consumption request API and used DECLINE as refund preference. But still Apple has gone ahead and issued a refund.
How can we stop this scam and bleeding?
JaxlInnovationsPrivateLimited
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