While experimenting with AR view for different Product We came across an issue with Apples AR viewer where for glass (PBR Opacity) it is causing black patch to appear behind (Maybe Shadow).
https://sketchfab.com/3d-models/welcome-5ba96662ba8d4774951f33fead4bf9db
https://sketchfab.com/3d-models/candel-91b2059634e0478eb93777b0b2a726e9
We Tried to find work around but after doing multiple test but with all our experiments we came to the conclusion that Apple AR viewer is not able recognize the glass material and adjust the ground shadow as required.
Ibrahim_Alali
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While experimenting with AR view for different Product We came across an issue with Apples AR viewer where for glass (PBR Opacity) its casting a really harsh shadow on Wall.
https://sketchfab.com/3d-models/welcome-5ba96662ba8d4774951f33fead4bf9db
https://sketchfab.com/3d-models/candel-91b2059634e0478eb93777b0b2a726e9
This Issue is presentient with all phones above 11, The glass material looks totally looks fine in iPhone 10,7,8 etc... Please fixe this issue for Apple's AR views. We thought that maybe there is something wrong with the file format but This issue is only present is iPhone 12 and above.
We Tried to find work around but after doing multiple test but with all our experiments we came to the conclusion that Apple AR viewer is not able recognize the glass material and adjest the ground shadow as required.