I am having the same exact bug with one of my apps, I am based outside the US so no phone support for me, I looked everywhere for phone number to call, but no lock with that one, so I filled a form on the contact us page, it took four days exactly for apple to respond back, and basically asking me the same questions again about the bug, no I am waiting for another 4 days to another answer that I am sure that it's not helpful at all, any one got a work around it? or how were you able to solve it eventually?