Code already redeemed - nothing in Updates or P... |Apple Developer Forums

4795 Views 32 Replies

Latest reply on Aug 4, 2015 1:11 AM by LouMoni

Level 1 (0 points)

RedBear Jun 23, 2015 12:13 PM

The first beta has been very unstable for me, so I'd really like to get my hands on beta 2, but I'm getting the "code already redeemed" error. What's worse is that the update doesn't show up in the Updates tab nor does it show up in the Purchases tab. The download never started, the connection was never interrupted. I never even saw it. I just immediately got the "code already redeemed" error the very first time I logged into the developer site and clicked the download link. No one else has access to my account. There's no good explanation for why this is happening.

If anyone has a more effective solution to this besides repeating "Look in the Purchases tab", I'd be happy to hear it. I've tried refreshing and quitting and signing out and signing back into the App Store many times by now. No luck.

Re: Code already redeemed - nothing in Updates or Purchases

Level 8 (5,800 points)
Max108 Jun 25, 2015 4:09 AM (in response to RedBear)

EDIT (thanks to other contributing members below):

There may be a better solution to this problem (If it works for you then it's certainly preferable to having to continually having to update from links):

sudo softwareupdate --set-catalog https://swscan.apple.com/content/catalogs/others/index-10.11seed-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog.gz

The above command should set the update catalog correctly (something that doesn't seem to be happening automatically for some).

If that doesn't work then you can still download the DP2 updates as a .pkg file direct from Apple's CDN:

http://swcdn.apple.com/content/downloads/07/10/031-25506/wy6k3cd22jejq1j83kmahud7zwbaxid2z6/OSXUpd10.11.pkg
for the main DP2

http://swcdn.apple.com/content/downloads/15/54/031-25507/rjki32of9yi5zydmfv8o9v04h7s3b3vw0c/RecoveryHDUpdate.pkg
for the recovery HD update

AND (thanks Tywebboooo)

http://swcdn.apple.com/content/downloads/07/10/031-25506/wy6k3cd22jejq1j83kmahud7zwbaxid2z6/FirmwareUpdate.pkg
for the firmware update package
This helped me (4)

Actions
- Re: Code already redeemed - nothing in Updates or Purchases
  
  Level 1 (0 points)
  sirdir Jun 24, 2015 4:29 AM (in response to Max108)
  
  Thanks, I had the same problem (on one of my macs)
  
  This helped me (0)
  
  Actions
  - Re: Code already redeemed - nothing in Updates or Purchases
    
    Level 8 (5,800 points)
    Max108 Jun 24, 2015 4:38 AM (in response to sirdir)
    
    Glad it helped
    
    This helped me (0)
    
    Actions
    - Re: Code already redeemed - nothing in Updates or Purchases
      
      Level 1 (0 points)
      sirdir Jun 24, 2015 5:46 AM (in response to Max108)
      
      But are you sure it's the beta 2? The system is still on 15A178w after the update.
      
      This helped me (0)
      
      Actions
      - Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 24, 2015 6:32 AM (in response to sirdir)
        
        I'm sure. 15A204h should show after reboot.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        sirdir Jun 24, 2015 6:31 AM (in response to Max108)
        
        Strange, I tried again and now it worked. Last time, most of the installation was happening in the boot screen (grey screen, apple logo, progress bar, below something like 'update will take 14 minutes') ... Now when I reapplied the update again, everything was done in the normal installer and the reboot didn't take longer than normal.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 24, 2015 6:35 AM (in response to sirdir)
        
        For me the installation was as you describe your first time around, but that included the recovery HD update. Perhaps, if you only installed the DP2, the process was different due to that...
        
        This helped me (0)
        
        Actions
- Re: Code already redeemed - nothing in Updates or Purchases
  
  Level 1 (0 points)
  jtth Jun 24, 2015 5:18 AM (in response to Max108)
  
  Thank you for this. Having the same problem.
  
  This helped me (0)
  
  Actions
- Re: Code already redeemed - nothing in Updates or Purchases
  
  Level 1 (0 points)
  jdiamond Jun 24, 2015 7:12 AM (in response to Max108)
  
  I was having the same problem. This helped. Thanks so much. I'm glad there are smarter people than I am out there.
  
  This helped me (0)
  
  Actions
- Re: Code already redeemed - nothing in Updates or Purchases
  
  Level 1 (0 points)
  brycv Jun 24, 2015 11:17 AM (in response to Max108)
  
  Thanks for those links. I ran:
  
  sudo softwareupdate --reset-catalog
  
  Which I think messed up my ability to run updates for the betas. Could someone post the output of:
  
  defaults read /Library/Preferences/com.apple.SoftwareUpdate.plist
  
  Mine shows this:
  
  $ defaults read /Library/Preferences/com.apple.SoftwareUpdate.plist { LastAttemptSystemVersion = "10.11 (15A178w)"; LastBackgroundCCDSuccessfulDate = "2015-06-24 07:35:32 +0000"; LastBackgroundSuccessfulDate = "2015-06-24 07:35:32 +0000"; LastFullSuccessfulDate = "2015-06-24 07:33:06 +0000"; LastRecommendedUpdatesAvailable = 0; LastResultCode = 2; LastSessionSuccessful = 1; LastSuccessfulDate = "2015-06-24 18:06:50 +0000"; LastUpdatesAvailable = 0; PrimaryLanguages = ( en ); RecommendedUpdates = ( ); SkipLocalCDN = 0; }
  
  This helped me (0)
  
  Actions
  - Re: Code already redeemed - nothing in Updates or Purchases
    
    Level 8 (5,800 points)
    Max108 Jun 24, 2015 11:24 AM (in response to brycv)
    
    { CatalogURL = "https://swscan.apple.com/content/catalogs/others/index-10.11seed-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog.gz"; DisableSeedOptOut = 1; LastAttemptSystemVersion = "10.11 (15A204h)"; LastBackgroundCCDSuccessfulDate = "2015-06-23 18:04:34 +0000"; LastBackgroundSuccessfulDate = "2015-06-23 18:04:34 +0000"; LastFullSuccessfulDate = "2015-06-23 18:35:03 +0000"; LastRecommendedUpdatesAvailable = 0; LastResultCode = 2; LastSessionSuccessful = 1; LastSuccessfulDate = "2015-06-23 18:35:03 +0000"; LastUpdatesAvailable = 0; PrimaryLanguages = ( en ); RecommendedUpdates = ( ); SkipLocalCDN = 0; }
    
    EDITED: because initial copy/paste lost the long URL at the top for some reason.
    
    This helped me (2)
    
    Actions
    - Re: Code already redeemed - nothing in Updates or Purchases
      
      Level 1 (0 points)
      brycv Jun 24, 2015 11:57 AM (in response to Max108)
      
      Thank you! That allowed me to start getting updates again by setting the proper catalog!
      
      This helped me (1)
      
      Actions
      - Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 24, 2015 11:49 AM (in response to brycv)
        
        Interesting. Good to know.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        lunij Jun 24, 2015 2:24 PM (in response to Max108)
        
        Which means:
        
        sudo softwareupdate --set-catalog https://swscan.apple.com/content/catalogs/others/index-10.11seed-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog.gz
        
        This is the real answer to this issue. We all can download the needed files manually, but after installing the update the issue persists. For Beta 3 we would have to download the files manually again. Beta 1 and 2 do not set the update catalog correctly. So we have to do it instead. The above command should bring back the "Your computer is set to retrieve pre-release Software Updates" text in System Preferences > App Store.
        
        This helped me (2)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 24, 2015 2:55 PM (in response to lunij)
        
        Exactly. Good that you took the time to make that explicit.
        
        This helped me (0)
        
        Actions
- Re: Code already redeemed - nothing in Updates or Purchases
  
  Level 3 (215 points)
  tywebbooooo Jun 24, 2015 5:50 PM (in response to Max108)
  
  Thanks for the links Max108.
  
  I used to post such links here till a moderator stopped me from doing so.
  
  Looks like you got away with it - for now.
  
  Anyway, you missed one.
  
  I won't actually post the actual link, but there is also a firmware update.
  
  To get it, replace the filename OSXUpd10.11.pkg in your first link with FirmwareUpdate.pkg. The directory is the same.
  
  EDIT: Max108 has now included the link for FirmwareUpdate.pkg in his earlier post.
  
  This helped me (2)
  
  Actions
  - Re: Code already redeemed - nothing in Updates or Purchases
    
    Level 8 (5,800 points)
    Max108 Jun 24, 2015 3:31 PM (in response to tywebbooooo)
    
    Hi Tywebboooo,
    
    I remember you well from the old dev forums, and I remember you eventually reporting that you'd been asked to stop posting the links. Good thing you'd given us a tutorial on how to do it for ourselves sometime before that...
    
    Thanks for pointing out the missing link ...
    
    The catalog fix mentioned above by lunij seems promising though, doesn't it?
    
    This helped me (0)
    
    Actions
    - Re: Code already redeemed - nothing in Updates or Purchases
      
      Level 3 (215 points)
      tywebbooooo Jun 24, 2015 5:50 PM (in response to Max108)
      
      I see your edited post now. Unfortunately you put FirmwareUpdate.pkg in the directory of RecoveryHDUpdate.pkg not in the directory for OSXUpd10.11.pkg.
      
      You need to swap the directory over, i.e., replace OSXUpd10.11.pkg filename with FirmwareUpdate.pkg in your FIRST link, not the second.
      
      EDIT: Max108 has now fixed the link for FirmwareUpdate.pkg.
      
      This helped me (1)
      
      Actions
      - Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 24, 2015 4:19 PM (in response to tywebbooooo)
        
        Thanks again tywebboooo, another great catch!
        I'll re-edit it.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 3 (215 points)
        tywebbooooo Jun 24, 2015 5:30 PM (in response to Max108)
        
        Thanks for that.
        
        But for some weird reason you will have to copy and paste the link, not just click it because although the text of the link is correct, the hypertext still links to RecoveryHDUpdate.pkg not FirmwareUpdate.pkg.
        
        EDIT: Max108 has now fixed the hypertext for the link, so copying/pasting is no longer necessary. Clicking it will work now.
        
        This helped me (1)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 24, 2015 5:23 PM (in response to tywebbooooo)
        
        Wow, what a saga - glad you noticed again though. Back to the editing pane so...
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        Tobin Jun 25, 2015 5:01 AM (in response to Max108)
        
        After downloaded El Capitan my mac is stuck at Registrering updated components, saying install time remaning About a minute but its been like that for hours.
        
        Cant open App Store nor System Pref, they just keep hopping and after a while they have to be forced closed.
        
        Just wanted to see if El Capitan (silly name bte =P ) is there in App Store
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 25, 2015 5:42 AM (in response to Tobin)
        
        Hi Tobin,
        
        You asked a question similar to the title of this thread over in the OS X 10.10.4 pre-release forum. Did the Terminal command or the links help you resolve that?
        
        If so, which method did you use that resulted in you having the problem with the App Store and SysPref apps that you describe?
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        Tobin Jun 25, 2015 6:46 AM (in response to Max108)
        
        I did download but it stayed all night at the last bit not restarting.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        Tobin Jun 25, 2015 6:49 AM (in response to Tobin)
        
        After giving up waiting for the last min it said i manually restarted but now it wount install, comes to the last bit before it supose to restart it says it failed and try again.
        
        Trying to boot to Disc Utility and try to format it says the disc cant eject.
        
        So basicly the computer is useless. Cant format, cant delete or create partition.
        
        Cant use Time Capsule because it says the OS is newer.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        Tobin Jun 25, 2015 6:51 AM (in response to Tobin)
        
        There are options were you might install if you have El Capitan as a ISO file, any know where to get?
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 25, 2015 7:27 AM (in response to Tobin)
        
        We're getting a bit of topic here, but if you can't install and you can't restore, you could try booting into Single User Mode:
        Hold down Command and S keys at bootup for 10 secs or so. Wait until the command-line prompt appears (after all the text is done scrolling past.) Then type fsck -fy and press Return. Eventually, after five different checks that take varying amounts of time, you should get to one of two messages: "The volume [your Mac's name] appears to be OK" or "FILE SYSTEM WAS MODIFIED." If you encounter the first message, type reboot and press Return. If you see the latter message, though, you'll want to run fsck -fy all over again. You can retype the command and hit Return, or press the Up arrow once and then press Return.
        
        If that doesn't work you can also erase your El Capitan partition in SUM and try again.
        
        Finally, if all else fails, you can restore to your original OS X with Internet Revovery mode:
        
        Boot to the Internet Recovery HD:
        
        Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
        
        Partition and Format the hard drive:
        
        1 Select Disk Utility from the main menu and click on the Continue button.
        2 After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
        3 Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
        
        Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.
        
        This helped me (1)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        Tobin Jun 25, 2015 8:14 AM (in response to Max108)
        
        Only worked was to use Internet Recovery HD.
        
        Could not delete partition but could format.
        
        It reinstalled Mountain Lion!! upgrading to Yosemite now.
        
        I am glad there are so wizards out there, meaning you.
        
        Thanks.
        
        Btw i can see OSX 10.11 Developer Beta under App Store, i not able to redem DP2 El Capitan cause its been used.
        
        Any advice?
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 3 (215 points)
        tywebbooooo Jun 25, 2015 10:04 AM (in response to Tobin)
        
        You don't redeem a code for DP2 because it isn't a full installer, just an update to DP1.
        
        You can only redeem a code once. New codes will be available only when other full installers are released.
        
        You can redownload DP1 from the purchases tab in the mac app store, install it and then update to DP2 either through the updates tab or via direct links earlier in this thread.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        Tobin Jun 25, 2015 10:48 AM (in response to tywebbooooo)
        
        Had to install Mountain Lion, then upgrade and upgrade. Then download the DP1, when that was done i could see DP2 so all is now up and running.
        
        =)
        
        Thanks for all help.
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 8 (5,800 points)
        Max108 Jun 25, 2015 12:47 PM (in response to Tobin)
        
        Glad it all worked out
        
        This helped me (0)
        
        Actions
        
        Re: Code already redeemed - nothing in Updates or Purchases
        
        Level 1 (0 points)
        LouMoni Aug 4, 2015 1:11 AM (in response to Max108)
        
        Wow, that SUDO command fixed my Catalog...finally downloading...Better than an Apple Bug Report, Thanks
        
        This helped me (0)
        
        Actions