El capitan login problem, stuck at boot

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I should point out that I'm not affiliated with Apple in any way, but if you would like to request personal help, please contact me on MacMax108@gmail.com

-Max

I'm also assuming that your partition is called "Macintosh HD" (it will be unless you renamed it), so if it isn't you'll either have to change it yourself or let me know and I will post a different command.

Max,

Thank You for all your help.

Unfortunately the problem has not been solved.

It is still looping at boot.

I ran the command and which appeared to work.

i gave it the reboot command and it was just stuck there for a while. I had to force hardware shutdown and when i powered on the probllem persisted. I tried to run the command again but the files aren't there anymore.

By the way, yes my partion is called "Macintosh HD". It is also encrypted. So i have to go to Disk Utility first to unlock it and then type the command so it can be mounted and is read-write.

Thank You again.

-Sudokumoto

These forums are about to be closed (OS X 10.11 Beta Forum Closing)

I should point out that I'm not affiliated with Apple in any way, but if you would like to request personal help, please contact me on MacMax108@gmail.com

-Max

Also, do you have any antivirus software installed?

Max,

There are two Kernel Diagnostics report, both with yesterdays date late at night, which makes sense cause that's when I was trying to fix the problem.

The output of the last Diagnostic Report was:

-bash-3.2# cd "/Volumes/Macintosh HD/System/Library/Extensions/" ; mkdir Unsupported ; mv Liv* Unsupported ; rm -Rf /Volumes/Macintosh\ HD/var/folders/

mkdir: Unsupported: File exists

mv: rename Liv* to Unsupported/Liv*: No such file or directory

-bash-3.2# find /Volumes/Macintosh\ HD/Library/Logs/DiagnosticReports -name *.panic

/Volumes/Macintosh HD/Library/Logs/DiagnosticReports/Kernel_2015-09-29-223748_daniels-MacBook-Pro.panic

/Volumes/Macintosh HD/Library/Logs/DiagnosticReports/Kernel_2015-09-29-223922_daniels-MacBook-Pro.panic

-bash-3.2# find /Volumes/Macintosh\ HD/Library/Logs/DiagnosticReports/Kernel_2015-09-29-223922_daniels-MacBook-Pro.panic

/Volumes/Macintosh HD/Library/Logs/DiagnosticReports/Kernel_2015-09-29-223922_daniels-MacBook-Pro.panic

-bash-3.2# less /Volumes/Macintosh\ HD/Library/Logs/DiagnosticReports/Kernel_2015-09-29-223922_daniels-MacBook-Pro.panic

-bash-3.2# less /Volumes/Macintosh\ HD/Library/Logs/DiagnosticReports/Kernel_2015-09-29-223922_daniels-MacBook-Pro.panic

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 414

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

And no I don't have any antivirus in this computer.

Thanks again,

-Sudokumoto

I'll need to see the whole panic log, including the backtrace. Use cat instead of less and scroll up to the beginning to begin the select+copy.

Max,

Output:

Tue Sep 29 22:39:17 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff800d9d6a9a): Kernel trap at 0xffffff801fc35230, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff801fc35230, CR3: 0x0000000005946016, CR4: 0x00000000001626e0

RAX: 0xffffff801fe6a400, RBX: 0x0000000000000000, RCX: 0xffffff801e7dfc08, RDX: 0x0000000000000001

RSP: 0xffffff9117e1bce8, RBP: 0xffffff9117e1bd20, RSI: 0x0000000000000009, RDI: 0xffffff80214caa00

R8: 0x000000000000ffff, R9: 0x0000000000000001, R10: 0x0000000000000000, R11: 0x0000000000000001

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff801e7dfc00, R15: 0xffffff80214caa00

RFL: 0x0000000000010246, RIP: 0xffffff801fc35230, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff801fc35230, Error code: 0x0000000000000011, Fault CPU: 0x0 Kernel NX fault, PL: 0

Backtrace (CPU 0), Frame : Return Address

0xffffff9117e1b970 : 0xffffff800d8e5357

0xffffff9117e1b9f0 : 0xffffff800d9d6a9a

0xffffff9117e1bbd0 : 0xffffff800d9f4093

0xffffff9117e1bbf0 : 0xffffff801fc35230

0xffffff9117e1bd20 : 0xffffff800de970b2

0xffffff9117e1bd70 : 0xffffff800dee0759

0xffffff9117e1bde0 : 0xffffff800d9a0251

0xffffff9117e1be30 : 0xffffff800d8e9af3

0xffffff9117e1be60 : 0xffffff800d8cd448

0xffffff9117e1bea0 : 0xffffff800d8dcfc5

0xffffff9117e1bf10 : 0xffffff800d9c1155

0xffffff9117e1bfb0 : 0xffffff800d9f4668

BSD process name corresponding to current thread: PenCommService

Mac OS version:

15A282a

Kernel version:

Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64

Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68

Kernel slide: 0x000000000d600000

Kernel text base: 0xffffff800d800000

__HIB text base: 0xffffff800d700000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 67079595818

last loaded kext at 64066229973: com.apple.driver.AppleSMBusPCI 1.0.14d1 (addr 0xffffff7f8f4d0000, size 12288)

loaded kexts:

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelFramebufferCapri 10.0.8

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleIRController 327.5

com.apple.driver.CoreStorageFsck 517

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOAcceleratorFamily2 203.7.1

com.apple.AppleGraphicsDeviceControl 3.11.31

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.2

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.kext.triggers 1.0

com.apple.driver.AppleUSBMultitouch 250.4

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.CoreStorage 517

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleThunderboltNHI 4.0.1

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 414

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

The key line from that panic log is:

BSD process name corresponding to current thread: PenCommService

That refers back to the LivescribeSmartpen.kext you already removed - from what you've said, you've removed it from /System/Library/Extensions already, but there may be a similar kext in the Application Support folder. Please post the output of:

ls -1 /Volumes/Macintosh\ HD/Library/Application\ Support/

or look in that folder yourself for a folder similar to "LivescribeSmartpen" - let me know what you find...

Output:

Adobe

App Store

Apple

Apple Qmaster

ApplePushService

Autodesk

Canon_Inc_IC

CrashReporter

FLEXnet Publisher

Final Cut Pro

Final Cut Pro System Support

GarageBand

Google

HDD Fan Control

Livescribe

LogMeIn

Logic

Macromedia

Microsoft

Oracle

ProApps

Script Editor

SubmitDiagInfo

com.apple.TCC

iLifeMediaBrowser

Hi Max, I'm having the exact same issue as Sudoku moto and even have the same line of code: BSD process name corresponding to current thread: PenCommService. I've deleted the Livescribe files from both locations that you mentioned. Should I try rebooting again in normal mode to see if the panic screen comes up?

Hi Elderdruid,

Yes, reboot and there's a fair chance that, having removed the files from both locations, you'll be avoid the panic. If not, could you post the new panic log that it creates. Let me know how it goes...

Actually that worked perfectly, i deleted all the Livescribe files and rebooted and it worked, cheers max!

Sudokumoto, there's a very good chance that all you have to do now to fix the issue is remove the last of the LiveScribe kexts with the following command:

rm -Rf /Volumes/Macintosh\ HD/Library/Application\ Support/Livescribe

Obviously you'll have to put a sudo in front of that if you're running it from Safe Mode instead of Recovery Mode. Let me know how it goes...

Glad it's sorted for you, Elderdruid 🙂