Error 3014

Hi Helge,

If this is happening for all your devices then you may need to check for the network issues mentioned in Apple's own support page for the range of errors that 3014 falls into: https://support.apple.com/en-ie/HT201442

Alternatively you can try going one step further and put the iDevice into DFU mode:

1. Attach the iDevice to the Computer
2. Turn the iDevice off
3. Hold power and home together for *exactly* 10 seconds
4. Release power but keep holding home until the computer beeps as a USB device is recognized.
5. At no point should the display come on. Now your restore should work.

Having problems? Try adjusting the 10 seconds to be slightly less like 9 seconds, then 8, then 7. It’s a tricky timing but you will eventually get it.

Max.

Sadly no. The console has this entries for each attempt:

10.09.15 01:57:51,354 iTunes[563]: Entered:_AMDFUDeviceDisconnected, libusbrestore-device:0xF9202550
10.09.15 01:57:51,354 iTunes[563]: Entered:__thr_AMDFUDeviceDisconnected, libusbrestore-device:0xF9202550
10.09.15 01:57:51,354 iTunes[563]: tid:2555b - DFU mode device disconnected
10.09.15 01:57:53,038 iTunes[563]: Entered:_AMDFUDeviceConnected, libusbrestore-device:0xF6A4D0F0
10.09.15 01:58:13,617 iTunes[563]: tid:27b87 - Created state machine for device with ECID=0x208BE026
10.09.15 01:58:13,617 iTunes[563]: tid:27b87 - State Machine Dump, status:RUNNING - [state:DFU remaining-cycles:2 (current state)] -> [state:Recovery remaining-cycles:1] -> [state:RestoreOS remaining-cycles:1]
10.09.15 01:58:13,620 iTunes[563]: tid:23dd7 - no override trust object found
10.09.15 01:58:13,843 iTunes[563]: tid:23dd7 - amai: AMAuthInstallRequestSendSync: SSO function returned NULL and no SSO token was provided, SSO disabled.
10.09.15 01:58:14,143 iTunes[563]: tid:23dd7 - amai: tss_submit_job: invalid response
10.09.15 01:58:14,144 iTunes[563]: tid:23dd7 - amai: AMAuthInstallRequestSendSync: failed tss submission: Internal error
10.09.15 01:58:14,144 iTunes[563]: tid:23dd7 - amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Internal error
10.09.15 01:58:14,144 iTunes[563]: tid:23dd7 - amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
10.09.15 01:58:14,144 iTunes[563]: tid:23dd7 - failed to personalize the restore bundle: Internal error
10.09.15 01:58:14,144 iTunes[563]: tid:23dd7 - AMDFUModeDeviceCopyAuthInstallPreflightOptions: failed to personalize bundle
10.09.15 01:58:14,144 iTunes[563]: tid:23dd7 - Failed to copy auth install options in DFU mode.
10.09.15 01:58:14,144 iTunes[563]: tid:23dd7 - State Machine Dump, status:ERROR - [state:DFU remaining-cycles:1 (current state)] -> [state:Recovery remaining-cycles:1] -> [state:RestoreOS remaining-cycles:1]
10.09.15 01:58:14,145 iTunes[563]: tid:23dd7 - State is now set to error
10.09.15 01:58:14,145 iTunes[563]: tid:23dd7 - Can't stop watching device log we're not watching
10.09.15 01:58:14,145 iTunes[563]: tid:23dd7 - amai: AMAuthInstallPlatformRemoveDirectory: failed to remove directory: No such file or directory
10.09.15 01:58:14,145 iTunes[563]: tid:23dd7 - Failed to remove directory file:///tmp/PersonalizedBundle_D2E8814E-D8D6-4CA3-9C57-3308EF13159D
10.09.15 01:58:14,514 iTunes[563]: tid:27b87 - iTunes: Restore error 3014

Interesting that there seems to be a file in the ///tmp/ directory that couldn't be deleted, and the log "Can't stop watching device log we're not watching" made me grin, but I can't tell you where to go from here. I suggest you try another network though - You say you have multiple iDevices, which makes the network the common factor...

Different network didnt help either. Checked also the certificates since the log came up with TSL errors too, but also no.

Interestingly: trying as guest user worked.

Leaves the question, whats is wrong at sudden with the user on the machine.

I rebooted my iPhone, and it worked.