26 Replies
      Latest reply on Oct 12, 2019 1:29 PM by KMT
      hryanl Level 1 Level 1 (0 points)

        Downloaded Catalina on my new 2018 Mac mini. Started the install, it went to and stayed on a black screen with white Apple logo and progress bar. The bar expanded until it was full all the way across. The mini sat at this screen for about 2.5 hours. I was wondering why it was taking a long time so I touched the mini and quickly pulled my hand away! It was scorching hot! I decided to pull the plug and let it cool down. Now that the mini has cooled off, it won’t turn on! What do I do? I tried contacting developer support, but they’re probably all at WWDC. *sigh* Thankfully this isn’t my only Mac. I don’t know what I would have done if it was.

        • Re: Catalina killed my Mac mini?
          EricExtreme Level 1 Level 1 (0 points)

          Since you are only installing this software on a device dedicated 100% to testing beta software and not using it for anything else...

           

          Did you try an internet startup?

          • Re: Catalina killed my Mac mini?
            hryanl Level 1 Level 1 (0 points)

            Set up a visit to my local Apple Store.

            • Re: Catalina killed my Mac mini?
              samp17 Level 1 Level 1 (0 points)

              I tried updating my Mac mini 2018 which is dedicated just as a development machine and the same thing happened.  Completely dead. Took it to the apple store and they said they had never seen this, as it was a software update it should have done this at all, and sounded like a bad batch.

               

              It was less than a month old So I got a replacement and like an idiot, I tried this again with my new Mac mini.  I am now stuck watching this load bar after 2 hours and realise it has to be a bug.  Whilst it is currently still on, I am certain if I turn this off, this mac too will never boot again.

               

              Really sad times!

                • Re: Catalina killed my Mac mini?
                  hryanl Level 1 Level 1 (0 points)

                  Sorry about that. My mini was not even a week old. They wouldn't even exchange it, even though they were totally stumped why it wouldn't turn on, and I told them I had installed the Catalina beta.

                    • Re: Catalina killed my Mac mini?
                      samp17 Level 1 Level 1 (0 points)

                      Are you in the states? I’m in the UK and despite the Apple care cover, there are certain consumer laws here, such as 28 days to refund or return a product (regardless of it working or not). After this It falls into warrantee where they are expected to fix it. More so, UK law states a portable device with a battery has to work for 3 years. They will say they will charge for portable device repairs if it doesn’t have Apple care, but if you look the law states they have to fix it. And they will, you just have to argue in store. They even state these consumer rights in the small print of their own website. When you show a store manager this, they cannot dispute.

                  • Re: Catalina killed my Mac mini?
                    ryonie Level 1 Level 1 (0 points)

                    Same issue with my mac mini. I was able to put it into DFU mode (unplug power, connect thunderbolt to another mac, hold power button and plug back in) and then see the iBridge in apple configurator but configurator fails upon restoring the firmware. Tried about 30 times... APPLE PLEASE PUT 10.15 FIRMWARE INTO CONFIGURATOR SERVERS!!!! Heading to the genius bar, they wont read this or do anything... 2 hour drive.

                      • Re: Catalina killed my Mac mini?
                        hryanl Level 1 Level 1 (0 points)

                        Good thinking there with the DFU mode - but even if the 10.15 firmware was in configurator - I wouldn't have been able to do the same thing - no other thunderbolt 3 mac here. Driving 2 hours to the Genius Bar - that *****, sorry. It was a 40 min drive for me (when traffic is good), and I thought that was a pain in the rear.

                      • Re: Catalina killed my Mac mini?
                        hryanl Level 1 Level 1 (0 points)

                        Got my mini back two days ago. They apparently replaced the PSU to no avail, then replaced the logic board. This work was done all at the local Apple Store. Hopefully this info is getting back to the right people at Apple HQ so that they can do something about it. I'm definitely not installing Catalina for a while, lol.

                        • Re: Catalina killed my Mac mini?
                          Skriker Level 1 Level 1 (0 points)

                          After taking my Mac Mini to Apple store they replaced the logic board, after a week! That didn’t fix it. They have now replaced the psu and emailed me to say it’s ready to collect.

                          • Re: Catalina killed my Mac mini?
                            hsioncpl Level 1 Level 1 (0 points)

                            Just want to share my Catalina beta 2 install experince on Mac mini 2018. I created a new "Beta" volume, install Mojeve. then install the Caralina profile. Then I proceed to install Catalina on "Beta" volume. Install is okay and I can run Catalina, new xCode etc. Then I choose to reboot back to my Mojave on "Macintosh HD" volume. Mac reboots but after the Apple logo is just blank screen. Tried hard reset and its the same. Did the Catalina install on "Beta" volume destroys the Mojava on"Macintosh HD" volume? No. I use Logitech bluetooth mouse and not Apple mouse. Turns out the blank screen is just waiting for the mouse to connect. Appears that the previous mouse setup was erased once you booted to anothre volume and back. Plug in a USB mouse and the Mac boots okay.

                            • Re: Catalina killed my Mac mini?
                              thymjan Level 1 Level 1 (0 points)

                              Recently installed the official version of catalina on my mac mini (late 2012) here in germany and got the same problem: black screen, only white LED is on. Isn‘t this problem fixed yet?

                              • Re: Catalina killed my Mac mini?
                                csodemann Level 1 Level 1 (0 points)

                                Same problem here. LED is on. No boot chime. No screen output. Nothing.

                                • Re: Catalina killed my Mac mini?
                                  Cheluskin Level 1 Level 1 (0 points)

                                  Same problem. I install release version from AppStore. only led. Mini 2018

                                  UPDATE: check resolution monitor. I try input to another hdmi and all ok now

                                  • Re: Catalina killed my Mac mini?
                                    aj-cloete Level 1 Level 1 (0 points)

                                    I updated my Late 2012 Mac Mini yesterday from Mojave to Catalina via the App Store.  The Mac Mini did not reboot and it is now dead - only the LED comes on when I turn it on.  No chime, no display output, no boot.  I can hear the drive spinning up but that's it.  The Mac Mini body was hot to the touch when the updater finished and it attempted to reboot.  This was clearly caused by the Catalina install since it was working 100% just before the "upgrade".  I really hope Apple will claim responsibility for this and replace/fix my (previously) trusty Mac Mini.

                                      • Re: Catalina killed my Mac mini?
                                        KMT Level 9 Level 9 (14,815 points)

                                             >I updated my Late 2012 Mac Mini yesterday from Mojave to Catalina via the App Store.

                                         

                                        Just for the record, after a rocky start, mine is doing fine.

                                         

                                        If you're not on a beta BTW, discussion on catalina is now best put to Apple's public forums as Apple says this about that...

                                         

                                        "If you have a question or know a thing or two about macOS Catalina, we want to hear from you.