8 Replies
      Latest reply on Jul 17, 2019 3:41 PM by cryptogrounds
      davitsedrakian Level 1 Level 1 (0 points)

        I've submited game to appstore 1 month ago, firstly they rejected my game saying this `

        Guideline 2.1 - Information Needed

        This type of app has been identified as one that may violate one or more of the following App Store Review Guidelines. Specifically, these types of apps often:
        1.1.6 - Include false information, features, or misleading metadata
        2.3.0 - Undergo significant concept changes after approval
        2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website
        3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app
        3.2.1 - Do not come from the financial institution performing the loan services
        4.3.0 - Are a duplicate of another app or are conspicuously similar to another app
        5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app
        5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources
        5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used


        after that, I asked appstore review team to know exact reason of rejecting game, because I've checked all this  and there was no problem with all of this points.
        They responded with same messag as previous and haven'd wrote me exact reason of rejecting my game on appstore.
        After that I re-ckecked privacy policy, all screenshots and everything connected with application and asked them to review app.
        I've got this message after thet from apple review team

        Before we can continue with this app’s review, you will need to respond to this message and confirm that this app does not violate any of the App Store Review Guidelines listed in our previous message.
        Once you have confirmed that this app complies with all the guidelines listed in our previous message, we can continue with our review.

        I confirmed that this app complies all the guidelines . After that apple review team changed status of my app to "In Review".
        After few weeks they wrote this message in resolution center.

        We are unable to continue this app’s review because your Apple Developer Program account is currently under investigation for not following the App Store Review Guidelines’ Developer Code of Conduct.
        Common practices that may lead to an investigation include, but are not limited to:
        • Inaccurately describing an app or service
        • Misleading app content
        • Engaging in inauthentic ratings and reviews manipulation
        • Providing misleading customer support responses
        • Providing misleading responses in Resolution Center
        • Engaging in misleading purchasing or bait-and-switch schemes
        • Engaging in other dishonest or fraudulent activity within or outside of the app
        During our investigation, we will not review any apps you submit. Once we have completed our investigation, we will notify you via Resolution Center.

        Problem is that when I'm asking what's the exact reason of rejection, apple review team not responding to that message correctly and they don't provide any information about problem.

        Anyone had problem like this?
        How Long is that investigation?
        I'm losing time and money on this kind of problems, can anyone help?