A few days ago we have received an email from Apple with the title of "notice of termination". It was basically saying that our organisational developer account was terminated effective immediately, with reference to violating Section 3.2(f) of the ADP Agreement. They also added that they will deny our reapplication to the Apple Developer Program for at least a year considering the nature of our acts. There was no specific information what the violating activities are.
We are an agency developing software and apps for our clients.
We had a free-to-use app for one of our clients up and running for almost a year. This was an app for the members of a pub, which enabled the members to make reservations in the pub.
Out of nowhere, last night we have received the notification of termination from Apple. There was no prior warning about account activity or about the app we have in the app store.
We have absolutely no idea, what the reason is. We are having really trouble as the app for our client is now down from the app store.
We want to cooperate with the Apple team about this, and how we can resolve this issue.
The problem is this: There is no support channel where we can apply to. The developer support channel is closed for our terminated account. I contacted the phone support over my personal account and they mentioned that the decision of termination is taken by an internal department and the developers have no way to reach this department.
Can someone help us on how to resolve this? Or point us in the right direction?
We simply want to know the reason of termination and specific explanation in order not to repeat our mistakes, if there are any.
As developers we have build our business model on this platform and I think Apple should provide some transparency about conflicts and open communication channels.
Thank you very much and regards,