Hi there,
we are building an ARKit app using Unity and had several versions ot it approved for release on the Appstore. Because we re-implemented the way we handle the ARKit SDK in our project, we overwrote the ARKit Settings file by accident, which led to "arkit" not being added as a UIRequiredDeviceCapability in out .plist file. We didn't notice this when submitting for review and the app got through review and is now live, even though it will crash early on (after a loading screen) on iPhones without arkit support because arkit is a hard requirement (there is no "non-arkit" mode in the app).
Is there any way we can add this requirement back again? I have seen https://developer.apple.com/library/archive/qa/qa1623/_index.html,but we are in this weird position where we previously had the setting in and by mistake disabled it, so isn't there something that can be done other than removing the app from the store completely (and lose all current users) ? I have also contacted support on this but I generally get the answer that they are not responsible, and to submit a technical support request, but when I did that I also got a mail saying they were not responsible as it is not code-level support...
Any help would be really appreciated! Thanks,
Flo