The operation couldn’t be completed error during live restart playback in native AV player

Media Technologies Streaming
Ganesh56 OP
Created 1w
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In our Apple TV application, we are using the native AVPlayer for live playback functionality. During live restart playback, we intermittently encounter an error when the playback timeline approaches the actual live event end time.

Error: The operation couldn’t be completed. (CoreMediaErrorDomain error -16839 - Unable to get playlist before long download timer) / Failure reason: <unknown>

Scenario:

  1. The live event is scheduled from 7:00 AM to 8:00 AM.
  2. Restart playback begins at 7:20 AM, allowing the user to watch the event from the start while the live stream continues in real-time.
  3. As the restart playback timeline approaches the actual event end time (8:00 AM), AVPlayer displays an error, and playback continues in the background.
Replies  1
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Views  170
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Engineer OP
Apple
4d

Hello @Ganesh56, thank you for your post. This error means a playlist request has timed out. It could be caused by a slow network connection, or a HTTP server overload, for example. Does your content server add an EXT-X-ENDLIST tag to your live playlist when the event ends?

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The operation couldn’t be completed error during live restart playback in native AV player
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