Hello,
We plan to remove our app from the App Store. This post aims to determine whether our company can rely on Private Relay to compensate our customers.
Our Challenge: Gift Card Refunds with Private Relay
Some customers purchased gift cards through our app using Apple's "Private Relay" during account creation. To process refunds, we need a way to identify these customers. Our system relies on email addresses, which are masked by Private Relay.
Potential Solution: Apps Using Apple ID
We're exploring "Apps Using Apple ID" as a possible solution for customers to share their Private Relay addresses for refund purposes.
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Under what circumstances will an app cease to appear in the "Apps Using Apple ID" list?
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What conditions must be met to initiate a new Private Relay connection for the same user and application? For example, would using the same Apple account to sign into the app on a different device trigger a new Private Relay?
Thank you for your help!