tvOS Release build crashes in App Review but nowhere else.

A new app I have submitted to Apple App Review for iOS/tvOS/macOS has been rejected for tvOS because it is apparently crashing on launch. The same build has been approved by App Review for iOS and macOS.

So far, App Review have not provided me with a crash report, and despite a lot of trying, I cannot get the crash to occur either on a real device or on any version of the Apple TV in the simulator.

Apart from constantly asking App Review for the crash report, I don't know how to resolve this, and that means I either have to give up on tvOS for this app, delay the launch, or perhaps start another submission and get lucky with a different reviewer that doesn't experience the crash (but then what if lots of users do?).

I've tried running a release build on my devices and the simulator; but I'm not sure how I'm supposed to debug this without a crash to work with. The TestFlight build for the same upload that is crashing for App Review works just fine.

Any suggestions would be welcome.

Answered by pkclsoft in 820609022

It turns out that the issue is memory related. I found an old Apple TV (and original devkit) on which the issue occurs. The app is exhausting memory at start up. So I have some sleuthing to do.

Assuming you already looked, but just in case you didn't - is it not showing up in the Crashes Organizer?

Thanks for that suggestion. I've been watching that space avidly. Nothing showing up thus far.

Accepted Answer

It turns out that the issue is memory related. I found an old Apple TV (and original devkit) on which the issue occurs. The app is exhausting memory at start up. So I have some sleuthing to do.

tvOS Release build crashes in App Review but nowhere else.
 
 
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