Compatibility Issue Between 360 Cameras and iPad Pro M4

Hello everyone, I need some help about this things. If you also know, pls comment.

Overview

We are planning to develop an app using the “Support external cameras in your iPadOS app” feature introduced in iPadOS 17.

Before implementing this feature, it is necessary for the iPad to recognize external cameras. However, among the iPad models compatible with iPadOS 17, we have found that some of the iPads owned by our development team can recognize external cameras, while others cannot.

If you have any reports regarding compatibility issues or information on how to resolve these problems, please share them with us.

Detailed Explanation:

The results of our investigation are as follows:

External Camera Used: A 360-degree camera

Devices Firmware

  • RICOH Theta X 2.61.0(2024/12/26Latest)
  • RICOH Theta Z1

Tested iPad

Devices Firmware Status

  • 12.9インチiPad Pro(第3世代) IOS 17.5.1 OK
  • 11インチiPad Pro(M4) IOS 18.2 NG

Verification Method

Step 1: Power on the iPad and the external camera, ensuring both are ready for connection.

Step 2: Connect the iPad and the external camera using a USB-C cable.

Step 3: Launch FaceTime on the iPad and check the displayed camera feed.

If the external camera is recognized, the feed from the external camera will be displayed.

Answered by DTS Engineer in 820278022

Hello @donguyentiennhat,

As noted in Support external cameras in your iPadOS app, iPads with USB-C connectors support external cameras.

If you are observing different behavior, please file a bug report using Feedback Assistant.

-- Greg

Hello @donguyentiennhat,

As noted in Support external cameras in your iPadOS app, iPads with USB-C connectors support external cameras.

If you are observing different behavior, please file a bug report using Feedback Assistant.

-- Greg

Compatibility Issue Between 360 Cameras and iPad Pro M4
 
 
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