Hi everyone,
We are developing an app, Video Tradie, which operates as a marketplace platform connecting customers with independent tradespeople for consultations. The app facilitates scheduling, communication, and payments but does not directly provide any services—our role is strictly as a facilitator.
For payment processing, we are currently integrating Stripe to handle invoicing, payment splits to tradespeople, and detailed reporting features that are essential to our business model.
However, we want to ensure compliance with Apple’s App Store guidelines, particularly regarding:
Digital Services vs. Physical Services: Since the app facilitates consultations (virtual services), would it fall under Apple’s in-app purchase requirements, or could it qualify for exemptions, similar to apps facilitating physical services?
Stripe Integration: If we continue using Stripe for payments, are we allowed to remit Apple’s 15% commission (under the Small Business Programme) while not using Apple’s payment infrastructure?
Marketplace Positioning: Does positioning our app as a marketplace rather than a direct service provider exempt us from using Apple’s in-app payment system?
Alternative Billing Options: If operating in regions like the EU or South Korea, where alternative billing is permitted, are there specific steps we need to follow to comply?
We are seeking clarification to ensure we develop the app in a way that aligns with Apple’s expectations. If anyone has experience with similar setups or advice on communicating with Apple during the submission process, I’d greatly appreciate your input!
Thank you!