My Apple developer account has been locked and cannot be used

Question

Tom2025 OP

Created Jan ’25

Replies 2

Boosts 2

Participants 3

Dear Apple Developer Community,

I hope this message finds you well. I'm seeking guidance regarding an issue with my Apple Developer account and the future status of my app.

Issue Summary:

Account Status: My Apple Developer account has been locked (cannot be used) without any clear reason. Despite contacting both Apple Support and Apple Developer Support, I haven't received a workable solution to regain access.

App Status: Currently, my mobile app remains visible and downloadable on the Apple App Store.

Concerns:

Future of the App: I'm concerned about the future availability of my app. I've heard that apps associated with locked or inactive developer accounts might be archived or removed after a certain period. Is this accurate? If so, what is the typical timeframe for such actions?

Similar Experiences: Has anyone in the community encountered a similar situation with their developer account being locked and cannot be used? If so, were you able to resolve it, and how?

I appreciate any insights or advice from those who have faced similar challenges or have knowledge in this area. Your assistance would be invaluable in helping me navigate this situation.

Boost

Answer 1

IanMcNaugh OP

Feb ’25

I seem to be having the same issue with an apple account I had created. Shortly (within a day) after it was created it became locked with no explanation.

I have been told by Apple Support that they are unable to tell me why the account was locked, and have not provided any path forward.

Have you made any progress on this?

The only think I can think is that my account was flagged because I am using a custom domain for my email address. But its hard to say if that is truly the case.

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Answer 2

MachOnAmoy OP

3h

我也有遇到相同的问题，我的开发账号在3月初的时候相关开发证书被禁用，发现AppStore Connect可以正常登录，但是无法转让App，跟苹果取得联系之后没有得到解决建议，并且已经等待一个月了，但是苹果的支持团队到现在都没有给过准确回复，每次电话沟通都说是苹果运营团队正在调查，没有进一步回复。 I have also encountered the same problem. In early March, my development account's relevant development certificate was disabled. I found that AppStore Connect could be logged in normally, but the app could not be transferred. After contacting Apple, I did not receive any solution suggestions and have been waiting for a month. However, Apple's support team has not given an accurate response yet. Every phone conversation says that Apple's operations team is investigating and there has been no further response.

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