Users occasionally experience system unresponsiveness and unexpected black screen restarts during meetings in our app

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Created 3d

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We have received user reports indicating that, while using our app for meetings, they occasionally encounter system unresponsiveness, ultimately leading to an unexpected black screen and system restart.

Our app's internal logs show normal operation during these incidents.

To assist in diagnosing the issue, we have collected system logs (WindowServer.ips) from affected users.

We would appreciate your assistance in analyzing these logs to help identify the root cause of the problem.

Thank you for your support and assistance.

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Answer 1

sunjinglin OP

3d

"deployVersion": 210, "variant": "stackshot", "incident": "9B3073C4-81D9-4A89-8E18-8726E6E863A6", "crashReporterKey": "67A2CB7C-DCF6-7BD4-40B9-2B049A3589A0", "modelCode": "MacBookPro17,1", "cpuType": "00000000", "osVersion": { "train": "macOS 15.2", "build": "24C101", "releaseType": "User" }, "variantVersion": 2, "captureTime": "2024-12-18 13:23:27.8584 +0800", "pid": 598, "bug_type": "409", "procName": "WindowServer", "bundleInfo": { "CFBundleIdentifier": "WindowServer" }, "termination": { "flags": 0, "indicator": "monitoring timed out for service", "code": 1, "namespace": "WATCHDOG", "details": [ "(1 monitored services unresponsive): checkin with service: WindowServer (0 induced crashes) returned not alive with context:", "unresponsive work processor(s): WindowServer main thread", "40 seconds since last successful checkin, 1316 total successful checkins since 13200 seconds ago, has not exited since first loaded" ] }, "bootSessionUUID": "E5D9CFD0-61E9-405D-A930-164F30AFDE00", "uptime": 13000, "thermalPressureLevel": "ThermalPressureLevelNominal (0)", "displayState": "OFF",

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