Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day.
On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be.
I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever?
But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication).
Anyone with similar experience and/or solutions?