iOS 18 - Push Notifications Not Working

Question

Created 3w

Replies 2

Boosts 0

Participants 4

We at Anywayanyday (Apple ID 424980622) utilize push notification technology for our users to enhance customer scenarios. Recently (after the launch of OS 18 update, end of September '24) we started to observe that our customers were not receiving notifications on devices with OS 18+.

In their systems we see that sending a message via transport has been done, but no notifications are reaching the client.

In the system it is visible that the device token is fresh and working.

Could you please tell us what steps we should take to fix the functionality of push notifications?

Thanks

Boost

Answer 1

Engineer OP

Apple

3w

I can see that in the last 7 days, 80% of your notifications has been delivered to the target devices. So, there is no systemic issue with your app.

If there are specific pushes that are not being delivered, please share the apns-id of the failed push.

If there is a specific device/customer that is not receiving pushes, then please share the push token for that device and the exact time the failed push has been sent.

Argun Tekant /  DTS Engineer / Core Technologies

1

Answer 2

ThePanczinio OP

1w

Dear Apple Engineer,

We have a similar problem in the banking application. No notifications appear on the locked screen, even in the notification center. What do you need to analyze the problem? Identifiers, sample application?

Best regards, Michał iOS Developer.

0