Dear Apple Pay Support,
I am writing to request a refund of $1296.59 for a transaction made on September 23, 2024, with Express Oil Change & Tires Engineering. I paid for auto repair services which were not performed. I explained to the merchant the specific repairs my car needed, and they accepted payment with the understanding that these services would be completed. However, after paying, the agreed-upon repairs were not done.
This transaction depleted my savings. I am currently in my final semester of college, and having a working vehicle is essential for attending classes and completing my studies. The lack of promised repairs is creating a significant hardship and is impacting my ability to succeed academically. I have no family support system to fall back on financially; they are facing their own difficulties and I am unable to ask them for assistance.
After discovering the repairs were not completed, I contacted Express Oil Change & Tires Engineering on 9/23/2024 to request they rectify the situation and complete the repairs as originally promised. I explained the significant financial strain this placed on me, especially given the large sum of the purchase. They informed me they would not be able to complete the repairs without further charges.
I understand that Apple Pay acts as an intermediary for payments, and I would appreciate your assistance in contacting the merchant on my behalf to resolve this issue and secure a refund. If direct contact with the merchant is not possible, I request that you consider my difficult circumstances and grant a refund due to the fraudulent nature of this transaction.
Thank you for your time and consideration.
Sincerely,
Jason Joseph
5044102960
