500 Internal Server Error while trying to retrieve sales report from app store connect api

Hi, we are calling the Sales report API(https://developer.apple.com/documentation/appstoreconnectapi/download_sales_and_trends_reports) and are constantly receiving 500 Internal Server errors from 2024-07-19 Afternoon UTC.

Following is the HTTP request that we are requesting:

GET /v1/salesReports?filter[frequency]=DAILY&filter[reportType]=SUBSCRIBER&filter[reportSubType]=DETAILED&filter[vendorNumber]=*****&filter[version]=1_3&filter[reportDate]=2024-07-17

HTTP/1.1

Host: api.appstoreconnect.apple.com

Authorization: Bearer *****

Is anyone experincing the same issue? Is there any possible solution for this issue?

Thanks in advance.

hey, experiencing the same thing here. there was a similar situation back in June as well: https://forums.developer.apple.com/forums/thread/757349

Yes, I have the same problem.

Same. It's been since the 18th for me

I'm seeing the exact same issue calling the exact same api starting on July 19. I can no longer fetch my daily sales data. I've had this call automated for a few years now and it generally works as expected until this.

This seems to be an issue effecting multiple customers, not an individual user issue.

Request:

GET https://api.appstoreconnect.apple.com/v1/salesReports?filter[frequency]=DAILY&filter[reportSubType]=SUMMARY&filter[reportType]=SALES&filter[vendorNumber]=********&filter[reportDate]=2024-07-18

Error message: { "errors": [{ "status": "500", "code": "UNEXPECTED_ERROR", "title": "An unexpected error occurred.", "detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/." }] }

There are three other threads on this topic already... So yes, others are having the issue and there is no workaround at the moment. Apple have yet to confirm there is an issue, and likely won't until it's fixed..

Main thread -> https://developer.apple.com/forums/thread/760048

It's still happening in our servers, sometimes the requests fail, and it's not reliable.

500 Internal Server Error while trying to retrieve sales report from app store connect api
 
 
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