I work for a company that provides services implementing, maintaining, and publishing systems for municipalities.
We have now developed an app for a municipality, but when trying to publish it, Apple is rejecting it, stating that we cannot publish on behalf of another company.
On the first submission, they rejected it with:
Guideline 4.1 - Design - Copycats
The app or its metadata appears to contain potentially misleading content. Specifically, the app includes content that resembles Sistema da Prefeitura without the necessary authorization.
Next Steps
Please demonstrate your relationship with any third-party brand owners represented in the app.
We obtained a digitally signed document from the municipality stating that we are responsible for their systems, authorizing everything, etc...
We made a new submission for review. However, it was now rejected with:
Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, the app must be published under a seller name and company name that reflects the MUNICÍPIO DE *** name. The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data.
Next Steps
To resolve this issue, it would be appropriate to take the following steps:
The app must be published under a seller name and company name that reflects the MUNICÍPIO DE *** name. If you have developed this app on behalf of a client, you may resubmit the app through their account, if they have one. You may also request an update to the company name on your account by having the Account Holder edit the account information. Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution.
In other words, they are now rejecting it in contradiction to what they previously requested.
The municipality does not have a developer account with Apple. There is no way for them to publish this.
Has anyone been through this? Any idea what we can do?
Thank you in advance.
