CoreMediaErrorDomain error -12852 HLS Fairplay since iOS 17.4.1

Dear Apple Developer Forum,

we have customers here complaining about not being able to play live streams (HLS FairPlay) with ou application anymore since having upgraded their phone to iOS 17.4.1.

We can't reproduce this problem in-house but the error code sent to ou analytics platform is CoreMediaErrorDomain error -12852 .

Would it be possible to get more information on this error especially the potential cause of this and if the app is not responsible how we can help our customers ?

Kind regards Cédric