Custom Offer codes work only via Link, but manually - code invalid

I created a Custom Offer code to my active sibscription. But it works only via a Link, but If I input it manually in the app - the error occurs " the code you entered could not be found"

It generally takes a few hours before custom codes become active. how long ago did you generate them?

Custom Offer codes work only via Link, but manually - code invalid
 
 
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