Can't create new app version on App Store Connect

It's not possible to create a new version for any App Store Connect app.

To reproduce, I navigate to my app and click the (+) button to create a new version number. I type in a version number, and click "Create."

It fails with an error, "An error has occurred. Try again later."

When I view it in the Network tab of the Web Inspector, it shows that there's a 500 error.

{
	"errors": [{
		"status": "500",
		"code": "UNEXPECTED_ERROR",
		"title": "An unexpected error occurred.",
		"detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/."
	}]
}

The same error occurs when I attempt to create an app store version using the App Store Connect API.

Post not yet marked as solved Up vote post of dfabulich Down vote post of dfabulich
21k views
Posted by
dfabulich
Reply

  • I have the same problem.

    —
    claytonw4x4

  • Same problem. There is a nuance that the application was recently transferred from another account.

    —
    Grigorii_Gudimenko

  • This is a widespread problem, several colleagues have already reported this

    —
    Grigorii_Gudimenko

Replies

same issue

Posted by
ohnam
Post not yet marked as solved Up vote reply of ohnam Down vote reply of ohnam
Add a Comment

Same here. Cannot create a new version.

Posted by
thihayetint
Post not yet marked as solved Up vote reply of thihayetint Down vote reply of thihayetint
Add a Comment

Yah, me too, I have the same issue here

Posted by
Leo_Apple
Post not yet marked as solved Up vote reply of Leo_Apple Down vote reply of Leo_Apple
Add a Comment

Me too. It seems to world wide issue.

Posted by
K-man04
Post not yet marked as solved Up vote reply of K-man04 Down vote reply of K-man04
Add a Comment

Same issue.

Posted by
chehowsky@gmail.com
Post not yet marked as solved Up vote reply of chehowsky@gmail.com Down vote reply of chehowsky@gmail.com
Add a Comment

same here

Posted by
oscar0622
Post not yet marked as solved Up vote reply of oscar0622 Down vote reply of oscar0622
Add a Comment

Same problem. There is a nuance that the application was recently transferred from another account.

Posted by
Grigorii_Gudimenko
Post not yet marked as solved Up vote reply of Grigorii_Gudimenko Down vote reply of Grigorii_Gudimenko
Add a Comment

I have the same issue and we need to submit an urgent bug-fix build.

Posted by
Pagx
Post not yet marked as solved Up vote reply of Pagx Down vote reply of Pagx
Add a Comment

yep, the issue still persists until now. I can't make the urgent release

Posted by
runyeka
Post not yet marked as solved Up vote reply of runyeka Down vote reply of runyeka
Add a Comment

Me too

Posted by
liunianhuaguoyanxi
Post not yet marked as solved Up vote reply of liunianhuaguoyanxi Down vote reply of liunianhuaguoyanxi
Add a Comment

the same problem

Posted by
oe_dev
Up vote reply of oe_dev Down vote reply of oe_dev
Add a Comment

Same problem, but different error message:

{
    "appName": "appstore",
    "payload": [
        {
            "logLevel": "ERROR",
            "message": "API Response Error: NEW_PLATFORM_OR_VERSION_RESPONSE",
            "url": "https://appstoreconnect.apple.com/apps/123****/appstore/ios/version/deliverable",
            "stackTrace": "status code: 500 --- api correlation key: SDLFKSJDFLKJL34343LKSJDF"
        }
    ],
    "eventKit": "logger",
    "env": "PROD"
}
Posted by
radi_populix
Up vote reply of radi_populix Down vote reply of radi_populix
Add a Comment

I have also the same problem. Is appstore connect down?

Posted by
aasam
Up vote reply of aasam Down vote reply of aasam
Add a Comment

I have the same problem, too.

Posted by
chun ting
Up vote reply of chun ting Down vote reply of chun ting
Add a Comment

I have the same problem too.

Posted by
ohnam
Up vote reply of ohnam Down vote reply of ohnam

  • I have the same problem too.

    —
    jbmarcovici

  • same issue for me too. contacted apple support and they sent a reply with standard template asking for all information that I had already provided before. Still waiting for an answer on how to resolve this.

    —
    nimishfromsingapore
Add a Comment