SKReceiptRefreshRequest: Unhandled Exception (ASDServerErrorDomain Code=500332)

Question

Created Sep ’23

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One of my users' device (iOS 17.0) consistently fails to refresh the purchase receipt through SKReceiptRefreshRequest, resulting in the following error (ASDServerErrorDomain Code=500332).

Error Domain=SKErrorDomain Code=0 "发生未知错误" UserInfo={NSLocalizedDescription=发生未知错误, NSUnderlyingError=0x28357f300 {Error Domain=ASDServerErrorDomain Code=500332 "Unhandled exception" UserInfo={NSLocalizedDescription=Unhandled exception, NSLocalizedFailureReason=An unknown error occurred}}}

The user has tried checking their App Store account, restarting the device, etc., but none of these actions have helped.

Does anyone know what might be causing this issue?

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Answer 1

App Store Commerce Engineer OP

Apple

Oct ’23

Could you please file a ticket in Feedback Assistant (http://feedbackassistant.apple.com) and post the FB number here. Include as much information as possible, like the user's information, your app's information, time of request, and a sysdiagnose or other logs from the user/app.

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