Audio issue on safari browser iOS 17

Question

Created Sep ’23

Replies 10

Boosts 3

Views 4.2k

Participants 9

Hi guys, I'm a XR Developer, lately making a lot of web ar apps, I'm having an issue with iOS 17 at least on my iphone 14 Pro where the sound comes out of the call speaker, resulting very very low volume, sometimes I'm not sure how if I lock the phone and move it when I unlock it and go back to the webapp the sound it normal, loud and coming out of the media speakers.

How I used to do this is my "start button" I unmute a <video> play and pause it, and with this I used to be able to play later sounds of videos on the browser.

Did something change with the last iOS 17 update? Is there a workaround for this? In the end what I want is be able to play sounds and videos on the web browser...

This is a tag of a project that was working fine before the 17 update:

And this is what I do on the start button:

video.muted = false; video.play(); video.pause();

Help would be appreciated since I'm in the middle of deployment, thanks in advance

Boost

Answer 1

JeremyCrts OP

Sep ’23

Hi, I have the same problem, from what I saw it occurs when I try to use the camera at the same time as playing a video,

The problem doesn't occur when I select "request desktop version" in site settings or I don't request camera access.

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Answer 2

freeofself OP

Sep ’23

Same problem. A combination of Camera + sound sometimes causes the sound to be really low. Did you find a solution to the problem? Thanks!

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Answer 3

Alex-D OP

Oct ’23

Same issue here On a website we use:

<video poster="https://.../HERO_MOB_NS4.jpg" preload="none" playsinline="">
		<source src="https://player.vimeo.com/.../720p/file.mp4" type="video/mp4">
	</video>

then on PLAY click we run JS:

videoEl.play();
$(videoEl).attr('controls', '');

Before 17.0 everything was perfect

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Answer 4

Green123 OP

Oct ’23

Is this it?| https://stackoverflow.com/questions/77137575/ios17-safari-audiocontext-web-audio-api-problem

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Answer 5

freeofself OP

Oct ’23

Any update? It's a critical bug in an app I'm building, please help

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Answer 6

freeofself OP

Nov ’23

Any update? it's a critical bug

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Answer 7

evanmcarlson OP

Nov ’23

FYI this issue was marked fixed by Apple but had not made it into an iOS release yet. See https://bugs.webkit.org/show_bug.cgi?id=262569.

As a workaround, you can request microphone permissions on iOS 17 and audio will come out of all device speakers.

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Answer 8

kanui OP

Nov ’23

I need a urgent solve for this as well

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Answer 9

Jingjing1943 OP

Dec ’23

We are running the AR project on IOS 16.4, granted microphone and camera permissions, and the audio sounds low when the browser plays multiple audio files. But on IOS 17, it runs perfectly. How to solve it

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Answer 10

alexcravdev OP

Feb ’24

This still an issue, any solution on 2024?

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