On June 25, 2023, I received approval letter "User Assigned Device Name entitlement confirmation". I then tried to enable this entitlement on the developer portal with the following steps.
- Login to https://developer.apple.com/ with my login. Note I am the account holder and admin
- Then go to Account
- Click "Identifiers" on Certificates, IDs & Profiles
- Select my app identifier
- Click "Additional Capabilities"
I only found two previously approved entitlements. I don't see the new “User Assigned Device Name”. I then logged out and logged in with various web browsers and devices and had the same result. Entitlement "User Assigned Device Name” is missing.
I since worked with Apple Developer Support (https://developer.apple.com/contact/) for over 2 weeks. They confirmed that this entitlement was added to my account (with correct team id). They asked for screenshots, screen capture videos, and browser versions repeatedly but offered no real help. I also sent email to email address that sent out the original entitlement approval letter but I did not receive any response.
Any support avenue that I can use for resolve this issue?