Search Ads Basic - White / Blank screen

Question

Created Jul ’23

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Since about 6 weeks I'm not able to load the Search Ads Basic screen. It just shows a white screen. I tried several browsers, different computers, all yielding the same results. Search Ads Advanced load fine.

I have several Basic campaigns running which I cannot adapt now. Meanwhile Apple is charging my credit card for campaigns that I cannot modify! I reached out to Apple support, but after 15 business days still waiting for a response.. Pretty unacceptable.

When I check the browser JS console, I'm seeing this error message when loading the Search Ads Basic screen.

Error: Uncaught (in promise): ut: {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":400,"statusText":"OK","url":"https://app.searchads.apple.com/cm/api/v1/reports/basic","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://app.searchads.apple.com/cm/api/v1/reports/basic: 400 OK","error":{"error":{"errorMsg":"HTTP 500 Server Error","errorCode":null,"internalErrorCode":"TORO-API-Reporting001-Get-Metrics"},"status":"error","requestID":"54812696-a024-4a64-b953-922a43e237a0_1689313208025.EB5B158"}} G — zone.js:1213

Screenshot 2023-07-14 at 07.48.31.png

Anybody has any clue what I can do?

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Answer 1

cujo30227 OP

Jul ’23

Still no word from Apple. They keep charging my credit card every week, but I cannot edit/change my campaign settings. It has been about 2 months now. Within those two months, I've tried to contacted Apple through the Help screen. I have send 6 requests for help. I always get a standard email back that it takes 3 to 5 business days for Apple to respond, but so far, I have received 0 responses. The first request is already 35 business days ago...

Is someone from Apple monitoring this Forum, and can she/he escalate this please???

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