Declarative Management App Events Broken during Bulk App Distribution

Hi Apple community,

We encountering an issue with Declarative Management app events when attempting bulk app distribution through our Mobile Device Management (MDM) solution.

Description of the Issue: During bulk app distribution, the expected app events defined in the Declarative Management framework are not functioning as intended. While individual app deployments work fine and trigger the desired events, the problem arises specifically when distributing apps in the bulk of more than 20 apps.

My Status-Subscription Configuration,

{
  "Type": "com.apple.configuration.management.status-subscriptions",
  "Identifier": "DEFAULT_STATUS_CONFIG_0",
  "ServerToken": "2",
  "Payload": {
    "StatusItems": [
      {
        "Name": "account.list.caldav"
      },
      {
        "Name": "account.list.carddav"
      },
      {
        "Name": "account.list.exchange"
      },
      {
        "Name": "account.list.google"
      },
      {
        "Name": "account.list.ldap"
      },
      {
        "Name": "account.list.mail.incoming"
      },
      {
        "Name": "account.list.mail.outgoing"
      },
      {
        "Name": "account.list.subscribed-calendar"
      },
      {
        "Name": "device.identifier.serial-number"
      },
      {
        "Name": "device.identifier.udid"
      },
      {
        "Name": "device.model.family"
      },
      {
        "Name": "device.model.identifier"
      },
      {
        "Name": "device.model.marketing-name"
      },
      {
        "Name": "device.operating-system.build-version"
      },
      {
        "Name": "device.operating-system.family"
      },
      {
        "Name": "device.operating-system.marketing-name"
      },
      {
        "Name": "device.operating-system.supplemental.build-version"
      },
      {
        "Name": "device.operating-system.supplemental.extra-version"
      },
      {
        "Name": "device.operating-system.version"
      },
      {
        "Name": "mdm.app"
      },
      {
        "Name": "passcode.is-compliant"
      },
      {
        "Name": "passcode.is-present"
      }
    ]
  }
}

Has anyone encountered a similar issue where Declarative Management app events fail to trigger during bulk app distribution? If so, I would greatly appreciate any insights, recommendations, or potential workarounds you may have discovered. Additionally, if you have any suggestions for further troubleshooting steps or resources to explore, please feel free to share them.

Thank you in advance for your time.

Replies

Can you please file a Feedback request for this issue and provide more details about what is not working? If possible, please also capture a sysdiagnose from a device experiencing this issue (ideally soon after sending the 20 app installs).

  • We have posted a feedback in Feedback Assistant portal - FB12199328 along with device sysdiagnose.

  • Whenever we attempt to install 12 apps, we consistently receive the detailed app events for all 12 apps. However, as we increase the count of installs apps to 20, we notice that only certain app ( 3 or 4 apps) events are being received. Despite patiently waiting for an extended period to see if any additional app events are received, it didn't work. In a final attempt, we restart the device, and sometimes, we do manage to receive events for some of the apps.

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