Unable to upgrade to Ventura

I have a client I'm trying to upgrade to Ventura. Currently the device is on Big Sur. Haven't seen this issue yet. I check for the update. Download the installer. When I get to select the disk, it then says you must provide authorization. Then it tells me there are no authorized users for this disk. I go to the startup disk and select the admin account and authorize it, then after that I get the error "There was an error in startup disk preferences". Anyone else see then error before?

Thanks